Shipping & Returns

At Bivaly, we strive to provide a seamless shopping experience for our customers, including quick delivery and hassle-free returns. Please take a moment to review our shipping and return policies below:

Shipping:

  1. Processing Time: All orders will be processed within 1-3 business days from the date of purchase. For products available on preorder, the estimated shipping date will be clearly stated under the specific product.

  2. Preorders: The preorder dates will be clearly indicated on the product page. If you decide to include non-preorder items in your order, please note that your entire purchase will be shipped together with the preorder items on the specified preorder date. Should you wish to receive the other item(s) earlier, please place a separate order.

Returns and Exchanges:

  1. Return Period: If you wish to return or exchange an item, you have 7 days from the date of delivery to do so.

  2. Condition of Items: To be eligible for a return or exchange, the item(s) must be in their original condition, unworn, and with all original tags and packaging intact.

  3. Return Options: We offer two easy return options. You can ship the item(s) back to us or drop them off at our West Seneca location. Please note that you are responsible for the return shipping costs.

Starting a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to info@bivaly.com with your order details and the reason for the return or exchange.

  2. Return Authorization: We will provide you with a return authorization and further instructions on how to proceed with the process.

  3. Packaging: Carefully pack the item(s) in their original packaging or suitable protective material to avoid damage during transit.

  4. Shipping: We will provide you with instructions on where to drop off the item in West Seneca or a shipping label will be provided with the shipping cost deducted from your refund.

Refunds and Processing:

  1. Refunds: Once we receive and inspect the returned item(s), we will process your refund back to your original payment method.

  2. Processing Time: Please allow up to 7 business days for us to complete the return and issue your refund.

We value your trust and satisfaction, and we are here to assist you with any questions or concerns regarding your orders, returns, or exchanges. Don't hesitate to contact us at info@bivaly.com, and we'll be more than happy to help.

Thank you for choosing Bivaly, and we look forward to providing you with an exceptional shopping experience!