Our customers' satisfaction is our number one priority.

We offer a full refund when the product is unused within 7 days of delivery.

Please note that customers will be responsible for shipping costs.

Please contact info@bivaly.com to start a return.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All orders are sent out within 1-3 business days via USPS.

Preorder dates are stated under the specific product.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

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